For twenty years, the technology industry has been enthusiastically preaching the message "computers are easy" to the unsuspecting public - people who have, unsurprisingly, believed the myth is true.
The myth of easy computing is very alluring - perhaps this is why we have, as an industry, fallen for it so thoroughly. Unfortunately, it's a myth that has caused a great deal of pain and cost a vast amount in terms of lost productivity and lost information.