Towards Supportability is a presentation I delivered to the Wellington .NET Users Group on 5 August 2009.
In this presentation, I focus on the long term care and feeding of our systems once development is complete, covering five guidelines:
Documentation - It's not an optional part of a project. Start early, update it frequently and keep it up to date.
Rehearse - Never do something for the first time in production. Practice every process, simplify wherever possible, apply automation wherever appropriate.